RETURN & REFUND POLICY
At VILLAMINT LUXURY™, we take pride in delivering premium-quality fragrances.
Please read our Return & Refund Policy carefully before making a purchase.
1. ELIGIBILITY FOR RETURNS
Due to the nature of perfumes and personal care products, we follow strict hygiene and quality standards.
Returns are accepted only under the following conditions:
- The product is damaged, leaked, or defective at the time of delivery
- The wrong product was delivered
To be eligible:
- The issue must be reported within 48 hours of delivery
- The product must be unused, unopened, and in original packaging
- Original invoice or order confirmation must be provided
2. NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Opened or used perfumes
- Products damaged due to improper handling after delivery
- Discovery testers (unless received damaged or incorrect)
- Solid perfumes once opened
- Items purchased during sale, clearance, or promotional offers (unless defective)
3. RETURN REQUEST PROCESS
To initiate a return request:
- Contact our support team within 48 hours of delivery
- Share clear images/videos of the product showing the issue
- Provide your order number and contact details
Once approved, return instructions will be shared with you.
4. REFUND PROCESS
- Refunds are initiated only after inspection and approval of the returned product.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges (if any) are non-refundable, unless the error occurred from our side.
5. EXCHANGES
We currently do not offer direct exchanges.
If eligible, you may return the product and place a new order.
6. CANCELLATIONS
- Orders can be cancelled before dispatch only.
- Once the order has been shipped, cancellations are not permitted.
- Refunds for approved cancellations will be processed within 5–7 business days.
7. SHIPPING DAMAGE OR LOST PACKAGES
If your order arrives damaged:
- Do not accept the delivery, if possible
- Inform us immediately with images/videos
For lost shipments, we will coordinate with our logistics partner and provide a suitable resolution.
8. LIMITATION OF LIABILITY
VILLAMINT LUXURY™ shall not be liable for:
- Allergic reactions or personal fragrance preferences
- Slight variations in packaging or fragrance perception
We recommend using testers before purchasing full-size perfumes.
9. POLICY UPDATES
We reserve the right to modify this Return & Refund Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.
10. CONTACT INFORMATION
For return or refund-related queries, please contact:
VILLAMINT LUXURY™
📧 Email: support@villamintluxury.com
📞 Phone / WhatsApp: +91 63936 27597
📍 Address: E1/461, L.D.A Colony, Kanpur Road, Lucknow, UP-226012
E1/461, L.D.A Colony,
Kanpur Road, Lucknow,
Uttar Pradesh – 226012